Operations Center

Our Purpose:

To provide 24-hour dispatch support to the Franchise Network, while delivering a premium service to the client.

Signal offers 24/7 dispatch service to the Signal Network to reduce cost, maximize efficiency and effectively support:

• Alarm calls

• Call handling

• After-hours inquiries

Benefits:

• Cost Savings

  • Reduces payroll hours for call handling

  • Reduced operating expenses

  • Improved Labor Efficiency and Revenue per Hour KPIs

• Accountability

  • Internal database software instantly communicates with Edge

  • Enhanced post order features

  • Ticket system, Edge reporting, follow up and call recording

  • Interactive live dashboard

  • Text and email alerts for dispatched calls available upon request

FAQs:

• What do I need to start?

  • Introductory call

  • Call forwarding

  • Two business days for onboarding

• How do we assign tickets?

  • Routes, runsheets and accurate daily attendance

  • Update and standardized Dispatch Post Orders for maximum efficiency

  • Closest officer to the call

  • Designated lead/contact

• Can I get notifications when a ticket is created?

  • We can customize alerts to be sent to any select individuals who need to stay informed at any step of the process.

  • This includes ticket creation, completion or anywhere in between.

• Can I get the call recordings?

  • We record all incoming/outgoing calls and keep them for six months. We provide recordings upon request.

• Do we offer bilingual services?

  • We utlize a third-party vendor to service our Spanish speaking clients.

Our Team:

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