Operations Center
Our Purpose:
To provide 4-hour dispatch support to the Franchise Network, while delivering a premium service to the client.
Signal offers 24/7 dispatch service to the Signal Network to reduce cost, maximize efficiency and effectively support:
Alarm calls
Call handling
After-hours inquiries
Benefits:
Cost Savings
Reduces payroll hours for call handling
Reduced operating expenses
Improved Labor Efficiency and Revenue per Hour KPIs
Accountability
Internal database software instantly communicates with Edge
Enhanced post order features
Ticket system, Edge reporting, follow up and call recording
Interactive live dashboard
Text and email alerts for dispatched calls available upon request
FAQs:
What do I need to start?
Introductory call
Call forwarding
Two business days for onboarding
How do we assign tickets?
Routes, runsheets and accurate daily attendance
Update and standardized Dispatch Post Orders for maximum efficiency
Closest officer to the call
Designated lead/contact
Can I get notifications when a ticket is created?
We can customize alerts to be sent to any select individuals who need to stay informed at any step of the process.
This includes ticket creation, completion or anywhere in between.
Can I get the call recordings?
We record all incoming/outgoing calls and keep them for six months. We provide recordings upon request.
Do we offer bilingual services?
We utlize a third-party vendor to service our Spanish speaking clients.
