Billing & Collections

Our Purpose

Provide education and support for billing/invoicing franchise customers, ensure accurate and consistent invoice processing and provide friendly and helpful customer service.

Our Role

• Training and support on best practices

• Working directly with third party payment vendors

• Resolving billing discrepancies with Franchise Owners

• Collections support and best practices

• Ticketing system for customer support issues - such as credit processing and billing discrepancies - email billing@teamsignal.com 

• Billing 

• Home Office supports the process of invoicing franchise customers 

• Review invoices in Edge 

• Invoices are distributed to customers via email or mail 

• Utilize MyAccount and iDashboards to track invoices and customer payments 

• Collections 

  • Collecting payment for franchise customers is a joint effort with Home Office 

  • Aged less than 60 days  

  • Franchise Owner primarily responsible to collect 

  • Aged greater than 60 days and less than 90 days  

  • Home Office to assist with collections 

  • Aged greater than 90 days and less than 120 days 

  • Home Office evaluates and works with Franchise Owner to address 

  • Aged greater than 120 days  

  • Written off as bad debt 

  • Utilize iDashboards to track and notate customer aging efforts 

Our Team:

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