Billing & Collections

Our Purpose

Provide education and support for billing/invoicing franchise customers, ensure accurate and consistent invoice processing and provide friendly and helpful customer service.

Our Role

Training and support on best practices
Working directly with third party payment vendors
Resolving billing discrepancies with Franchise Owners
Collections support and best practices
Ticketing system for customer support issues - such as credit processing and billing discrepancies - email billing@teamsignal.com
Billing

Home Office supports the process of invoicing franchise customers
Review invoices in Edge
Invoices are distributed to customers via email or mail
Utilize MyAccount and iDashboards to track invoices and customer payments

Collections
- Collecting payment for franchise customers is a joint effort with Home Office
- Aged less than 60 days
- Franchise Owner primarily responsible to collect
- Aged greater than 60 days and less than 90 days
- Home Office to assist with collections
- Aged greater than 90 days and less than 120 days
- Home Office evaluates and works with Franchise Owner to address
- Aged greater than 120 days
- Written off as bad debt
- Utilize iDashboards to track and notate customer aging efforts